What should I do if I encounter 'No SSL connection' issue?

In general, you should come up with this issue if you only use a CNAME and this means to use a custom cname instead of {token}.cloudimg.io.


When using the CNAME with Cloudimage/Filerobot solutions always ensure that you've gone through the following steps:

  1. Double-check for confirmation from our team if the CNAME is activated for your account and if the SSL Certificate is issued.
  2. Ensure that you are always using the https:// protocols connections on your requests. 

For example:  https://img.cname.com/v7/https://sample.li/eiffel.jpg?h=500&wat=1&wat_opacity=0.7 


If you experience any issue on setting your CNAME as a self service, please do not hesitate to get in touch with our Support team.  (Please note that this service is only available for Cloudimage PRO plans and above). 


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