It may happen that time to time you have to change the ownership of your account. This may be relevant if you want to change your personal email address by your business email address, or the person in charge of the account is promoted to another role or leaving the business or any other reason which may require this change to be made.
Please follow these steps:
Step-1 - In the Cloudimage Admin panel, you can see which email address is the main owner of your account. Example:
Step-2 - Prior to request the change of ownership and as a mandatory step, you need to ensure that all users have been created in the console and that they are "active" by validating their registration. If the future owner is missing, then press the button "Invite" and send an Invitation. When the invitation is accepted, then you can proceed with the next step.
Step-3 - Open a ticket to our Service desk with a request for 'Changing account's ownership'. It is important to mention which is the new email address that needs to be promoted to 'Owner' and what will happen with the old Owner (should we fully delete it from the list of Users or just to downgrade it to 'Admin' role).
Important for users with multiple Cloudimage tokens: Prior of sending the ticket to our Service Desk, please ensure that you are logged in the Admin panel of the corresponding token/company for which we need to do the changes.
Example how to fill the Contact form:
Step-4 - Scaleflex Support will execute the task and contact you in a timely manner to inform you that the change has been applied.