How to login and see my open tickets in the ZenDesk Support system?

As a user, you can reach the Scaleflex Support team through the following methods:

• General contact form: https://www.scaleflex.com/contact-us

• Zendesk contact form: https://scaleflex.zendesk.com/hc/en-gb/requests/new

• Email: Send an email to [e-mail]

• Admin panel:

  • For Cloudimage/DMO, use the dedicated contact option.

  • For DAM, navigate to the left sidebar, click Help, then select Request support.
    
    

Checking the status of your Support requests:

You can track the status of your submitted requests in the following ways:

1. Email notifications: You will receive email updates in your inbox.

2. Zendesk support portal: Visit https://scaleflex.zendesk.com/hc/en-gb and log in.
   

Login Instructions

• Use your Cloudimage / DMO, or DAM credentials to log in.

• If you experience login issues, click Get a new password to reset your credentials.

Once logged in, you will have access to the Zendesk Support system.

• Cloudimage/DMO users: You can also find a history page listing all tickets submitted on behalf of your company.