Skip to main content
Submit a request
Welcome to the Scaleflex Help Center
What can we help you with?
Scaleflex Help Center & FAQ
A selection of our most frequently asked questions.
What is a Cloudimage / Filerobot Token?
Where can I find the different user roles & permissions available in Filerobot and Cloudimage?
What is the differences between CNAME and Alias in Scaleflex (Cloudimage & Filerobot)
Can I add/invite users to my Cloudimage account?
Can I add custom HTTP header(s) to origin image requests in Cloudimage?
How to set up image compression?
Can I change my default Cloudimage CDN provider?
How to set up custom CNAME with Filerobot solution?
Why the proxied static files are returning status code different than 200?
Why do I see the Cloudimage default placeholder instead of my images?
How to use alias to shorten your website URL's in Cloudimage?
How to change default image placeholder in Cloudimage?
How to whitelist the Cloudimage servers?
Can I use my own private S3 bucket or own storage?
Default or error (404) placeholder image width & height size values
Cloudimage, WordPress(CMS) & CNAME issue
Can I process non-image static content (PDFs, JS, CSS) with Cloudimage?
What is WebP image format and how Cloudimage supports it?
Does your solutions work with Vanity domain?
How can I shorten my Cloudimage URLs?
Where can I find the latest features release?
What should I do if I encounter 'No SSL connection' issue?
Difference between cache HIT and MISS?
Can I deliver my media assets in China?
What is the difference between caching and storage?
Why do I sometimes get 429 errors?
What is your definition of Digital Asset Management and a Digital Asset?
Which CDN providers are you using and how many Points of Presence do you offer?
Can I change my Cloudimage Token?
Can I use Cloudimage for transforming my images but keep my current CDN solution (Akamai, Cloudfront, ... )?