Skip to main content
Submit a request
Welcome to the Scaleflex Help Center
What can we help you with?
Scaleflex Help Center & FAQ
A selection of our most frequently asked questions.
What is a Cloudimage / Filerobot Token?
Default or error (404) placeholder image width & height size values
Cloudimage, WordPress(CMS) & CNAME issue
Can I process non-image static content (PDFs, JS, CSS) with Cloudimage?
What is WebP image format and how Cloudimage supports it?
Does your solutions work with Vanity domain?
How can I shorten my Cloudimage URLs?
Difference between cache HIT and MISS?
Can I deliver my media assets in China?
What is the difference between caching and storage?
Why do I sometimes get 429 errors?
What is your definition of Digital Asset Management and a Digital Asset?
Which CDN providers are you using and how many Points of Presence do you offer?
Can I change my Cloudimage Token?
Can I use Cloudimage for transforming my images but keep my current CDN solution (Akamai, Cloudfront, ... )?
Can I use your image optimisation solution for transforming my images but keep my current storage solution (Amazon S3, ... )?
Can I use the same token on multiple websites?
Which image formats are supported?
Is your solution available in my country?
How much does cost your solution?
Why should I migrate from my current solution to Cloudimage?