How to Capture a HAR(HTTP Archive) file using DevTool in your browser ?

A HAR (HTTP Archive) file captures your browser's complete network activity, including all HTTP requests, responses, headers, and loading times. When you experience technical issues, a HAR file helps our support team diagnose the problem by revealing exactly what happened behind the scenes in your browser.

Steps to capture HAR file from your browser:

Step 1 : Open your browser DevTool, press F12 or Ctrl + Shift + I (for Windows) / Cmd + Option + I (for Mac) or right-click anywhere on the page and select Inspect as shown in the picture below :

Step 2 : Click on Network-Tab, before recording, enable Disable cache and Preserve log by clicking the icons ✅ as shown in the picture below. Then, ensure the red record button (🔴) is active. If it's not recording, click the button or press Ctrl+E to start capturing network activity.

Step 3 : Do the exact steps that caused the issue (suppose, i am receiving 404 file not found issue, i will do all the steps to reproduce it). Similarly in your case, do the exact steps that was causing error. The network tab will record all requests.

Step 4 : Save the HAR file, right-click anywhere in the list of requests, select "save all as HAR with content" and save the file to your computer, or simply click on the download ⬇️ icon as shown in the picture.

Step 5 : Send the captured HAR file to our team for further inspection. Meanwhile, please sit tight, we’re on it and will get this sorted as quickly as possible.

If you have any questions or issues, please feel free to contact our Software Engineer and mention the following details:

• Token

• Short description of the issue (including URLs, screenshot, short video if available)

• Steps to reproduce the issue.