Cloudimage, WordPress(CMS) & CNAME issue

If you encounter a non-working CNAME while using a WordPress CMS, we advise you to check whether you have already set up an Origin Prefix value.

What does this mean?

  • To check if you already have one, please check the URL here: Origin Prefix value. 

If you already have an Origin Prefix value set up, you should go ahead and set it also in the WordPress plugin configuration so that ‘Replaceable text’ should be the origin_prefix value and ‘Replacement text’ should be left empty. If this step is skipped, the CNAME will remain non-working.

 You can check out the screenshot below: 




If you would like to use the Domain Whitelisting feature, you should whitelist the domain from your origin prefix. In short, it means restricting the list of origin URLs from which your token can transform images.

In addition, Cloudimage provides tools that help you protect your image origin repositories from users and improve SEO by making your URLs shorter and more semantic.

You could use the Origin prefix(mentioned above) or Aliases(mentioned in the next sentence) in your URLs, but not both.

Should you have multiple source domains, then please use aliases instead.

If you have any questions or issues, please feel free to contact our Software Engineer and mention the following details:

  • Token
  • Short description of the issue (including URLs, screenshots, and a short video if available)
  • Steps to reproduce the issue.
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