How do I pay for the Cloudimage / DMO service?

This article explains how to set up and manage your Cloudimage NEO billing, including how to enter payment details, switch between credit cards, and understand invoicing timing.

To pay for the Cloudimage NEO service, follow these steps:

1. Login to the Cloudimage Admin panel as an Accountant, Admin or Owner of the project. These user roles have permissions to add and edit billing details.
2. In the left panel, go to section "Account" -> page "Billing and plan" -> tab "Plans"
3. Choose a Plan: Select the plan that best suits your needs.
   
   
4. Scroll to the bottom of your plan’s page and click "Manage" to open the billing settings.
    

3. Enter Billing Information:

• For Credit Card Payments: You must enter your credit card information in the next step. We will automatically charge your card.
• For SEPA Direct Debit Payments: In the next step, you will need to enter your SEPA Direct Debit details (name, email, IBAN). We will automatically charge your account based on your billing frequency on the last day of the month (default: monthly).
• Invoicing and Billing: Previously, the invoices were sent at the end of the month. 
  Starting December 1st  2025, for Cloudimage customers, invoicing will occur at the beginning of each month instead of the end. 
  For annual billing, you can still choose to be billed once a year.

4. To change your payment card later, click on the "Manage" button and select the card you would like to edit.

Tip: You can switch to annual billing to receive a discount and reduce administrative work.

Need Help?
If you have any questions or issues, please contact our Support Team at [e-mail].
Include:

• Your Cloudimage token

• A short description of the issue (with URLs, screenshots, or short video)

• Steps to reproduce the issue