Why can't I add an email to the list of invoice receivers in VXP?

In VXP Hub, you have two options for receiving invoices for your account:

1. Send to my account email
2. Send to an alternative email(s)

These options are under Settings → Billing Options in your VXP account. However, adding an alternative email address for invoicing requires certain requirements.

Access requirement for adding an alternative Email

If you want to use the Send to an alternative email(s) option, please note that, due to VXP’s user access management infrastructure, the email you want to add as an alternative invoicing email must be associated with a user who has Accountant or higher-level permissions (i.e., Administrator or Owner roles). This restriction is in place to ensure the security of your invoicing information.

Adding an unregistered Email as an Invoicing contact

If you wish to add an email that is currently unregistered in VXP, please first invite this user and assign them the appropriate access level (Accountant or above) in the system. Once registered with the correct permissions, their email can be configured to receive invoices.

If you have any questions or issues, please feel free to contact our Software Engineer and mention the following details:

• Token
• Short description of the issue (including URLs, screenshots, short video if available)
• Steps to reproduce the issue.