It may happen that, from time to time, you need to change the ownership of your account. This may be relevant if you want to change your personal email address by your business email address, or the person in charge of the account is promoted to another role or leaving the business or any other reason which may require this change to be made.
Steps to change account ownership
Step 1: Identify the current Owner
In the Cloudimage Admin panel, locate the email address currently listed as the main owner of your account. Example:
Step 2: Prepare for ownership change
Before requesting the ownership change, ensure that the account of the new Owner is created in the console and it has an "active" status (the Invitation link that is sent to his email address is accepted). If the future Owner is missing from the list of the currently active Users, click the "Invite" button to send an invitation to his/her email to join Cloudimage. Once the invitation is accepted, you can proceed to the next step.
Step 3: Promote the new Owner
The current Owner has the permission to edit and delete other users. Follow these steps to promote a user to the Owner role:
- Login as the current Owner of the account
- Click the Edit button next to the user you want to promote as a new Owner.
- Select their new role as "Owner."
This action will promote the selected user to Owner of the company account and will automatically downgrade the old Owner to an Administrator. Note this action can only be reverted by the new Owner.
Need Assistance?
If you have any questions or issues, please feel free to contact our Software Support team and provide the following details:
- Your token
- Short description of the issue (including URLs, screenshot, short video if available)
- Steps to reproduce the issue
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