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What Support Level are you providing?

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Savina [Scaleflex]

At Scaleflex, we are proud of the Services we deliver to our customers (and prospects).

 

To ensure that we deliver a consistent quality of services, we have established different levels of Support which are described below: 

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By default, all plans (STARTUP and above) receive Standard Customer Support.

Please take note of the following exceptions:

  • Customers with a "PERSONAL" plan receive Support based on the "Best efforts" principle.
  • Customers with ROCKET and ENTERPRISE plans could request Advanced and Premium Customer Support.

As a reminder, here are the plans available:

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If you have any questions or issues, please feel free to contact our Software Engineer and mention the following details:

    • Token
    • Short description of the issue (including URLs, screenshot, short video if available)
    • Steps to reproduce the issue.
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