What Support Level are you providing?

At Scaleflex, we are proud of the Services we deliver to our customers (and prospects).

To ensure that we deliver a consistent quality of services, we have established different levels of Support which are described below: 

By default, all plans (STARTUP and above) receive Standard Customer Support.

Please take note of the following exceptions:

• Customers with a "PERSONAL" plan receive Support based on the "Best efforts" principle.
• Customers with ROCKET and ENTERPRISE plans could request Advanced and Premium Customer Support.

As a reminder, here are the plans available:

If you have any questions or issues, please feel free to contact our Software Engineer and mention the following details:

• • Token
  • Short description of the issue (including URLs, screenshot, short video if available)
  • Steps to reproduce the issue.