Can I receive my invoices by email?

Please note that invoices are only sent by email when you pay via bank transfer.

If you pay with a credit card or have a direct debit set up, you will only receive an email if there is an issue with processing the payment.

Users with Owner, Administrator and Accountant User Roles can access the relevant Admin Portal to retrieve all invoices in the history log:

Cloudimage / DMO Admin Portal	Filerobot Admin Portal
Account > Billing > Invoices(tab)	Settings > Organisation > Billing > Invoices(tab)

If you have any questions or issues, please feel free to contact our Software Support team and provide the following details:

• • Token
  • Short description of the issue (including URLs, screenshot, short video if available)
  • Steps to reproduce the issue.
  • Remittance advice (payment confirmation), if applicable for the usecase