Can I receive my invoices by email?

Please note that all payments are processed securely using credit cards via Stripe.

Stripe sends a payment receipt to the email address linked to your account after every successful transaction. You can also access and download all invoices and receipts directly from your account console by opening the Billing section and selecting the “Manage” button. If you pay by credit card, Stripe will notify you of any upcoming card expiration to help ensure uninterrupted payments.

Alternatively, you can also choose to pay by SEPA Direct Debit. This option works similarly to credit card payments, with the following key differences:

1. SEPA mandates do not expire unless they are modified or explicitly cancelled.

2. SEPA transactions takes a few days to process, as they are not completed instantly like credit card payments.

Users with Owner, Administrator and Accountant User Roles can access the relevant Admin Portal to retrieve all invoices in the history log:

Cloudimage / DMO Admin Portal	Filerobot Admin Portal
Account > Billing > click on "manage" button>Invoices	Settings > Organisation > Billing > Invoices(tab)

If you have any questions or issues, please feel free to contact our Software Support team and provide the following details:

• • Token
  • Short description of the issue (including URLs, screenshot, short video if available)
  • Steps to reproduce the issue.
  • Remittance advice (payment confirmation), if applicable for the usecase