At Scaleflex, we are proud of the Services we deliver to our customers (and prospects).
To ensure that we deliver a consistent quality of services, we have established different levels of Support which are described below:
By default, all plans (STARTUP and above) receive Standard Customer Support.
Please take note of the following exceptions:
- Customers with a "PERSONAL" plan receive Support based on the "Best efforts" principle.
- Customers with ROCKET and ENTERPRISE plans could request Advanced and Premium Customer Support.
As a reminder, here are the plans available: