What Support Level are you providing?

At Scaleflex, we are proud of the Services we deliver to our customers (and prospects).


To ensure that we deliver a consistent quality of services, we have established different level of Support which are described as below: 


By default, all plans (STARTUP and above) receive Standard Customer Support.

Please note the exceptions below:

  • Customers with "PERSONAL" plan receive Support on the "Best efforts" principle.
  • Customers with ROCKET and ENTERPRISE plans could request Advanced and Premium Customer Support.

As a reminder, here is the plans available:



Lastly and for further information, you can find all the relevant information in the Scaleflex Support Policy or contact our Support team or using the Live Chat option.

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